At Luxemarrt, we prioritize providing an efficient and transparent shipping experience. This Shipping Policy outlines the process for your order’s handling, transit, and delivery.
Order Processing Time
- Orders placed with Luxemarrt are processed and prepared for shipment within 1-2 business days after confirmation of your purchase. We work diligently to ensure your products are ready for dispatch as quickly as possible.
- Orders placed on weekends or public holidays will be processed the next business day.
Transit Time
- Once your order has been processed, delivery times will vary based on your location within the UK. On average, it takes 3-5 business days for your order to arrive. We utilize reliable couriers to ensure the swift and safe delivery of your items.
- Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances, such as adverse weather conditions or public holidays.
Shipping Rates
- Free Shipping is available on all orders within the United Kingdom, with no minimum purchase required. We believe in making your shopping experience as affordable as possible, without hidden shipping costs.
Shipping Locations
- Currently, Luxemarrt ships exclusively to the United Kingdom. We do not ship internationally at this time. We hope to expand our shipping locations in the future.
Order Tracking
- Once your order has been dispatched, you will receive an email with a tracking number. This allows you to monitor the status of your shipment. Should you have any issues or questions about tracking your order, feel free to contact us.
Shipping Carrier
- We use trusted UK-based carriers for all deliveries, ensuring your items are handled with care and delivered promptly. Depending on the size and weight of your order, your parcel may be shipped with one of our preferred courier partners.
Delivery Issues
- While we aim for timely delivery, please note that delivery times are estimates and may be subject to delays. If your package is delayed, please don’t hesitate to reach out to our customer support team, and we will assist in tracking your order.
Damaged or Missing Items
- If you receive an item that is damaged during transit or is missing from your order, please notify us within 7 days of receiving the package. We will investigate the issue and offer a resolution, either through a replacement or refund.
Contact Information:
Luxemarrt
Address: 11A Horsa Rd, Southbourne, Bournemouth BH6 3AL, United Kingdom
Phone: +44 548 952 2148
Email: Support@luxemarrt.shop
Website: luxemarrt.shop