At Luxemarrt, we aim to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a clear and simple return and refund process. Please read our Refund & Returns Policy below for further details.
1. Returns
- We accept returns for unused, unopened, and undamaged items within 30 days of the purchase date. To be eligible for a return, the product must be in the original condition and packaging.
- To initiate a return, please contact us at Support@luxemarrt.shop with your order number and details of the item you wish to return. We will provide you with instructions for returning the product.
2. Non-Returnable Items
- Certain products are non-returnable due to their nature, including:
- Items marked as “Final Sale”
- Perishable items (such as plants) that cannot be returned after delivery
- Gift cards
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7-10 business days.
- If you paid via PayPal or credit card, refunds may take an additional 3-5 business days to appear on your account, depending on your payment provider.
4. Shipping Costs
- Shipping costs for returns are the responsibility of the customer, unless the item received was defective or incorrect. In the case of an error on our part, we will cover the return shipping cost.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value. We cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within 7 days of receiving the item. You may be eligible for a full refund, a replacement, or an exchange depending on the situation. Please provide photographic evidence of the damage to expedite the process.
- In such cases, we will also cover the cost of return shipping.
6. Exchanges
- We offer exchanges for defective or damaged items, subject to availability. If you wish to exchange a product, please contact us to make arrangements for the return of your original item and the dispatch of a new one.
7. How to Return an Item
- To initiate a return or exchange, please email us at Support@luxemarrt.shop with your order number and details of the item you wish to return.
- We will provide instructions on how to proceed with your return, including any return labels or shipping instructions.
Contact Information:
Luxemarrt
Address: 11A Horsa Rd, Southbourne, Bournemouth BH6 3AL, United Kingdom
Phone: +44 548 952 2148
Email: Support@luxemarrt.shop
Website: luxemarrt.shop