Frequently Asked Questions (FAQs)
1. Do you ship internationally?
Currently, we only offer shipping within the United Kingdom. We do not ship internationally at this time.
2. What is the shipping time for my order?
Orders are typically processed within 1-2 business days, and shipping takes about 3-5 business days for delivery within the UK. Delivery times may vary depending on the location and courier service.
3. Is shipping free?
Yes, we offer free shipping on all orders within the United Kingdom.
4. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.
5. Can I change or cancel my order after placing it?
We accept cancellations within 24 hours of placing your order. Unfortunately, after processing begins, orders cannot be modified. If you wish to cancel or change your order, please contact us as soon as possible.
6. Do you accept returns?
Yes, we accept returns on unused and undamaged items within 30 days of purchase. Please refer to our Refund & Returns Policy for more details on how to return an item.
7. How do I care for the plants I buy from Luxemarrt?
We provide care instructions for each plant on its product page. In general, most of our plants require indirect light, regular watering, and a well-draining pot. Be sure to check the specific care needs for each plant variety.
8. Can I purchase gift cards for Luxemarrt?
At this time, we do not offer gift cards, but we are working on introducing this feature in the future. Please check back soon for updates.
9. What payment methods do you accept?
We accept a range of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout.
10. How can I contact customer support?
If you have any questions or need assistance, you can contact us at Support@luxemarrt.shop, or call us at +44 548 952 2148. Our customer service team is happy to assist you.
Contact Information:
Luxemarrt
Address: 11A Horsa Rd, Southbourne, Bournemouth BH6 3AL, United Kingdom
Phone: +44 548 952 2148
Email: Support@luxemarrt.shop
Website: luxemarrt.shop